Coronavirus

Please see our most up-to-date notice – click here.

The news is presently dominated by events surrounding the coronavirus and, not surprisingly, we have been receiving a number of calls and enquiries on the subject.

Above all, we want to emphasise that we remain committed to delivering a professional service, to help our clients steer their way through this current upheaval. Although the news is unrelenting, the advice we would give is not to panic and to stay calm.

In the meantime, our showroom at Southview Rise, Alton remains open during normal office hours, from 9am to 5pm Monday to Friday or by appointment. However, we advise you call before you come up to ensure staff are available to help in store, as we are quite busy at the moment due to our more vulnerable customers self isolating at home. Alternatively, we are available on 01420 549481 or via Live chat on the website and Facebook.

As far as home visits are concerned, it is our intention to maintain a business-as-usual service. If we are making a home visit to deliver and maybe demonstrate equipment that will require us to enter your property, for the sake of good hygiene, we would ask that a sink and soap is made available, so that we can wash our hands thoroughly before touching any mobility equipment or other surfaces in your home.

If you require a home delivery but would prefer us to stay outside the property, we can also drop any products at your door for a ‘doorstep delivery’.

It really comes down to what makes you feel comfortable.

Like everyone, we hope the current hiatus surrounding coronavirus will quickly recede and we can all get back to normality as quickly as possible. For the time being, however, rest assured we are doing everything we can to maintain an uninterrupted service.

We are also keeping a close eye on the UK Government’s latest guidelines regarding the coronavirus and, should there be any changes to the latest position, we will notify you as soon as possible.

Our very best wishes from all of us at Out and About.

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